Shipping & Policies

Shipping

At this current time, most shipping is done within 3-5 business days (Mon-Fri) of order received.  The only exception to this is pre-orders and clubs - please see shipping estimate in the description of pre-order listings.

Please inquire directly through email prior to purchase if you're requiring insurance on an international shipment, as some countries do not have this available. If it is found to be available for you at a cost you're comfortable with, I'll add a special listing for you for the insurance amount.

Shipping Days: Wednesdays, Fridays & Saturdays packages are picked up by USPS.  Currently postal pickup is suspended in my zip code and hasn't resumed. Packages will be dropped off to our local post office Wednesdays & Saturdays, with the exception of Friday stock updates, these orders will all go out on Monday morning unless they contain dye to order items.

 

Shipping Confirmation: All domestic packages will have a tracking code that will be available to you via email within 24 hours of shipment. Tracking codes may not work immediately, as they often don't have any data until after the USPS scans them and uploads their scans, which is sometimes hourly in their route, and sometimes doesn't occur until after 8 p.m. local time.

Returns & Exchanges

In case of items lost through USPS, you must file a claim with USPS for the lost package. We aren't responsible for packages lost and as a small business, we're unable to replace items lost at our own cost. In the case of damaged items upon arrival, this will be handled on a case by case basis. Returns will not be accepted on any orders with the exception of case by case actions on damaged items, which will typically result in an exchange once USPS claims are filed and awarded.

International Shipments

Calculating prices for shipments outside of the United States is sometimes difficult. We've used all the best tools at our disposal through USPS (the cheapest option for packages under 15 pounds) to estimate the shipping prices as accurately as possible, but sometimes these tools fall short, especially when combining more than one item in a package. Please be assured that any shipping cost of $1 USD or more that is OVERCHARGED will be refunded to you within 48 hours of your shipment being mailed.