We'll update this page as frequent questions arise of we imagine questions you'll probably have. Have a question? Send us an email!
Will you send my yarn caked for me?
I typically send yarn in the un-caked skein but I'm happy to cake it for you if needed! Just leave a message on your order during checkout and I'll cake it up on my ball winder at no additional cost to you before I ship it off! (This may result in an extra day turn around time during busier sales, but typically will not cause delay.)
How long will it take to get my order?
For dye to order and preorder listings, it will take up to 4 weeks usually, up to 5 weeks during busy sale periods, unless otherwise noted (some clubs and advent calendars have specific ship by dates that will be noted on the listing.)
All in-stock, ready to ship items, will ship within 3 days, Tuesday through Saturday.
Where can I learn more about your shipping & return policies?
That's a fantastic question! I had a lovely shipping & returns policies page built early into the development of this website, but then didn't realize for the longest time that it wasn't linked anywhere on the front page. I've added a link now to the FAQ drop down, but you can also just click here to see it!
How do I get in touch with you?
The easiest way is to email us at firstname.lastname@example.org!
What are the stickers on my skein band/invoice/business card for?
They're loyalty rewards stickers! Collect them to redeem for free yarn!
What? Loyalty Rewards! Where can I learn more?
Yep! Get rewarded for buying yarn! See our full page regarding this here. If that doesn't answer your question, maybe we've overlooked something! Shoot us a message using the Contact page.